Thank you for visiting and shopping at Pat & Jack. Following are the terms and conditions that constitute our Shipping Policy.
SHIPMENT PROCESSING TIME
All orders are processed within 2-3 business days. Orders are not shipped or delivered on
weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 24 hours.
RATES & DELAYS
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Pat & Jack ships to addresses within Canada, United States and international shipping is done with Canada Post. You will receive your order within 2-5 business days if shipped within Canada by regular ground Post and 7 to 10 business days outside of Canada.
Orders shipped within Canada are exempt from customs charges and duties, but taxes will be applied. Pat and Jack is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Pat & Jack is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
CHANGING OR CANCELLING AND ORDER
If you want to change or cancel your order, please send us an email at firstname.lastname@example.org within 24 hours of your order and we will make every effort to modify or cancel your order. Because we process orders as quickly as possible, the faster you reach out to us, the more likely it is we can modify an order.
We send email confirmations on all orders at the time of shipment with your tracking information. Can't find it? Feel free to send us an email at email@example.com.
For any additional questions regarding shipping, email our customer service at firstname.lastname@example.org.